IT Service Management (ITSM), Network & Infrastructure

IT Service Management (ITSM) tools are software applications that help organizations manage and deliver IT services. They are used to streamline and automate IT processes, and can include features such as ticketing systems, incident management, and knowledge management. ITSM tools are used by IT service desks and IT service delivery functions to:

• Improve service quality: ITSM tools help ensure that IT services are delivered efficiently and effectively.
• Meet business needs: ITSM tools help organizations align their IT services with their business objectives.
• Reduce downtime: ITSM tools help IT teams respond to incidents and service requests more quickly, which can reduce downtime.
• Increase user satisfaction: ITSM tools can help enhance user satisfaction by reducing downtime and improving the overall service experience.